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NorCal Wholesale Trainer and Support Rep
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89770889

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Verve Coffee Roasters

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
NorCal Wholesale Trainer and Support Rep
Verve makes days! From Farmlevel to Streetlevel, our passionate and dedicated employees constantly strive to provide an authentic, superior coffee experience. We seek enthusiastic people with amazing customer service skills to join us in continuously raising the bar on our coffee and culinary offerings, and our customers' enjoyment of them.

As Verve's NorCal Wholesale Trainer and Support Rep, you'd join an incredible team of coffee experts and first-in-class experience ambassadors in advancing our Wholesale customers' coffee enjoyment. Join us and live with Verve!


+ Ensure that VCR is represented as superior quality coffee in all segments

+ Provide support for NorCal Wholesale Sales and Account Management with account training sessions, on-site tastings, demonstrations, events, deliveries, and site & equipment inspections

+ Provide support for the VCR Wholesale Training Program; both in-lab and on-site

+ Conduct quality control visits to accounts

+ Develop & deliver training materials to new and currently existing accounts

+ Provide feedback on training curriculum and collaborate with fellow Training Representatives & Education Manager for continued improvement

+ Provide excellent customer service to accounts; prospective and existing

+ Provide support for equipment installations and technical service for new and existing accounts

+ Maintain a proactive attitude toward own personal development


+ Train Wholesale accounts on preparing espresso, milk, and brewed coffee to VCR standards

+ Maintain productive and professional relationships with customers

+ Serve as a customer contact for matters specific to VCR Wholesale customers' training & quality needs

+ Maintain regular, weekly communication with Wholesale customers via email and/or telephone

+ Conduct weekly visits, product evaluations, and trainings on-site at VCR Wholesale accounts

+ Regularly review customer performance, and consult customers on necessary improvements when VCR standards are not being met

+ Resolve Wholesale customer complaints in a timely and constructive manner

+ Offer thoughtful product suggestions and be primary resource for information around VCR offerings

+ Coordinate with Account Manager to schedule training sessions

+ Conduct on-site pre-installation inspections as needed

+ Consult on equipment & smallwares

+ Generate equipment estimate requests

+ Work with Account Manager to dispatch equipment service technicians & coordinate appointments

+ Host roastery tours, conduct coffee demos and tastings, provide public lectures & trainings

+ Work community events as needed

+ Respond to event and sales inquiries as needed


+ Minimum 1 year experience in specialty cafe environment

+ Valid CA Drivers License

+ Willingness to travel around Northern California minimum of 50%

+ Willingness to occasionally travel out of state

+ Comprehensive knowledge of seed-to-cup, coffee preparation, & industry standards

+ Dynamic and outgoing personality

+ Strong verbal and written communication skills

+ Strong analytical and strategic thinking skills

+ Well-organized, detail-oriented, problem solver

+ Must be approachable, mindful and positive

+ Flexible with the ability to multi-task in a highly demanding and sometimes stressful environment

+ Able to give and receive constructive feedback & positive reinforcement in any given situation


Eligible for medical, dental and vision insurance coverage, per plan terms

Free bag of coffee with each paycheck

PTO and Paid Holidays

Outstanding teammates and wonderful customers

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